Girl Named "Abcde" Mocked By Southwest Gate Agent

The airline has since apologized

November 30, 2018

USA Today Images © Khunaspix

Southwest airlines is apologing after a gate agent mocked a 5-year-old girl's name and posted a picture of her boarding pass on social media.

The girl’s mother claims the agent mocked the girl’s name, Abcde, pronounced "Ab-city" Redford, and laughed at her while they were boarding the plane. 

The airline issues a statement saying,

“We extend our sincere apology to the family. We take great pride in extending our Southwest Hospitality to all of our Customers, which includes living by the Golden Rule and treating every individual with respect, in person or online. The post is not indicative of the care, respect, and civility we expect from all of our Employees. We have followed up with the Employee involved, and while we do not disclose personnel actions publicly, we are using this as an opportunity to reinforce our policies and emphasize our expectations for all Employees.”